Shipping

All purchases within Australia are shipped using Australia Post. All parcels are shipped via Express Post. Purchases made before 2pm AEST will be shipped the same day.

Orders are shipped Monday through to Friday (Excluding Australian Public Holidays) orders placed after 2pm AEST will be shipped the following business day.

You will receive an email confirmation when your items have been shipped. Please check your spam or trash folders if you haven’t received this email.

CHARGES

All international orders are a flat rate of $20.00 excluding New Zealand which is a flat rate of $15.00.

All orders over $75 are shipped FREE.

We ship parcels via Express Post on all Australian orders at a flat rate of $10.00.

Orders placed before 2pm AEST using Express Post will be delivered the next business day within Australian Metropolitan areas.

Australia Post Express overs 80% of Australian business addresses, private addresses and Post Office boxes.
Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only.

INTERNATIONAL SHIPPING

Damaged items delivered through international shipping methods will not be replaced or refunded.  

We are not responsible for customs clearance, delays or compliance. PLEASE CHECK WITH YOUR LOCAL CUSTOMS OFFICE TO ENSURE THAT YOUR ORDER COMPLIES WITH LOCAL CUSTOMS REGULATIONS.

Shipping charges do not include duties or taxes. By law we are required to disclose the full value of the package contents. Please check with your local customs office for detailed information.

Free shipping promotions do not apply to international orders.

We do not accept returns and exchange on international orders.

 

ZONES COUNTRIES

INTERNATIONAL


Zone 1 New Zealand $15.00 
Zone 2 Japan, China, Hong Kong $20.00
Zone 3 India, Indonesia, South Korea, Malaysia, Singapore, Taiwan, Thailand, Vietnam $20.00
Zone 4 Canada, America $20.00
Zone 5 Fiji, New Caledonia, Papua New Guinea, Philippines, Solomon Islands, Sri Lanka, Brunei Darussalam $20.00
Zone 6

France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom

$20.00
Zone 7 Austria, Belgium, Denmark, Finland, Greece, Malta, Poland, South Africa, Brazil $20.00
Zone 8 Israel $20.00

 

WHAT IF MY DELIVERY HASN'T ARRIVED?

Once your items have been shipped you will receive a shipping notice with a tracking number. Please check at http://auspost.com.au/track/ 

If you are not home to receive your parcel Australia Post will drop it at your local post office. 

If your items still have not arrived please contact us at info@cakefacecosmetics.com.au with your full name, delivery address and order number.